Some delivery addresses are designated by our courier as "remote" and extra charges can apply (sometimes quite significant charges!). We only find this out after receiving your order. We will always endeavour to process your order without any additional charges where the cost is reasonable, but on some occasions we may contact you asking you to cover a delivery surcharge.
We are not able to process orders on Saturdays and Sundays – so if you order on a weekend, we will receive and process your order on the subsequent Monday. Quoted delivery transit times commence from then.
Please be advised that import duties and/or taxes may apply to your shipping country. The recipient of the package will be responsible for these taxes and may need to pay the courier company directly in order to complete the delivery. For more information, please contact email@example.com letting us know your address and we can try to find out what the position is for you.
We believe in being as 'planet friendly' as possible. Liforme is proud to be part of UPS' carbon neutral Shipping Programme to balance out the carbon emissions produced by the transportation of our products to our customers. Details of UPS's sustainability programme (and more) of this can be found here: https://sustainability.ups.com/
We will endeavour to deliver goods within the times stated but goods are subject to availability and some delays are out of our control. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay. You can rest assured that we will work to rectify any delivery problems with the minimal delay. Above all, we want you our customers to be happy with the service offered by us here at Liforme.
Please note that all Liforme Mats ordered from our website are delivered in branded packaging. Please be aware of this if this is a gift!
In order to ensure safe and secure shipment of your order, and a smooth delivery process of your Liforme Mat, we do request a signature upon delivery, unless you have chosen delivery to a UPS Access Point. Please do be aware of this when placing your order and selecting your delivery method. Unfortunately, this option is not currently available in Jersey, Croatia, Lebanon or Slovenia.
Should you be unhappy with any part of your order, we encourage you to contact us immediately at firstname.lastname@example.org. We are committed to doing whatever we can to resolve the situation to your satisfaction!
If you would like to return your Liforme product for refund or exchange you can do so within 14 days of receipt of goods, provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact.
Returns of items with damaged packaging will incur a handling charge to be designated by us on a per product basis.
For non-faulty items please note that, unfortunately, we will not be able to cover the cost of initial shipping, return shipping or replacement shipping.
We kindly ask for your consideration of environmental sustainability when making online purchases. Liforme are concerned, particularly, with the additional carbon footprint of sending packages back and forth. We seek to have the most efficient service possible to prevent unnecessary wastage of resources. It’s very important to us that we manage returns efficiently, which is why we’d always prefer to discuss the matter with you first.
This does not affect your statutory rights.
Please feel free to contact us at email@example.com anytime to discuss any part of this policy in greater detail.
Please return faulty items within 14 days of receipt of order for a refund or exchange. This does not affect your statutory rights. If you are unhappy with a purchased item, we suggest that you first contact us at firstname.lastname@example.org
To return an item, first contact us at email@example.com so that we can organise the return of your package with our designated courier as the package is your responsibility until it reaches us. Always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods. Upon receipt of your package, we will process a refund and/or send out your replacement item within 14 days. Please note that all replacement items are subject to availability.